We Offer Either Of The Following:
(1) Keep the defective steel bending product and receive a full refund.
(2) Keep the defective steel bending product and receive the same completely free.
It’s all a case-by-case basis type of thing. If the quality of the steel was not up to snuff, but you are still happy with our steel products normally, then we will happily send the same poundage free of charge. If the same thing happens and you begin to hate us for some reason, we will refund your money. Keep the “unwanted” product and do what you want with it.
Also, if your order does not arrive on time (TSSBCI has free 2-day shipping) and is severely delayed for some reason, we will refund around half of the order. This does not mean you get to complain after it has been 4 days and you have not received anything yet. We were thinking after two weeks.
Just as well, if the package never arrives, a full refund is 100% in order.