PRIVACY

The Short Steel Bending Company only collects your personal data (email, phone number, and mailing address) after you have purchased one of our products or requested the free information booklet.

Your information will NEVER be shared with anyone. Our promise. We use this data ourselves in order to keep track of existing customers, fulfill orders, deal with returns/refunds, etc.

Your full credit card information is NEVER available to us – only the payment processors (PayPal, Mastercard, Visa, etc.) have access to that information. In fact, we do not allow users to make accounts or log in to anything on our website – that is a MAJOR step in helping to prevent hacking and account info theft.

REFUND & RETURN

Shipping took 2 weeks? Product not what you ordered? Mistakes happen…we can make it right. While SSB has no “set-in-stone” policies to deal with these things, we will work with you to find an acceptable solution via either refund or product switches.

Some people have requested new bars, some have asked for store credit via a coupon, and some have asked for the direct cash value back. It’s on a case-by-case basis. We will try to be fair if you are, too. We haven’t had a customer dissatisfied with this lassie-faire process yet. Contact the owner with any complaints: Matthew Armiger (302-690-7039).

INJURY

You are buying our steel for ONE purpose only…to bend it! That is why we will never condone the use of our steel for any other purposes. The Short Steel Bending Company is not liable for anything that results in injury or death because of the misuse of our products.

Don’t be a dumb ass and go too hard, too soon. Use your head! There are right and wrong ways of doing things…it is up to YOU to figure out what works best for your health and safety. We offer tips and advice in our intro-to-steel-bending eBook.

You also get a physical copy in your beginner’s kit…so there is no reason you shouldn’t have access to this safety info. Bending is a fantastic workout when performed in moderation…just like anything else. Keep it simple and use common sense.

SHIPPING